© 2018 By Kalda International Group Ltd

SHIPPING & RETURNS

Shipping Policy

There are many ways to ship your items at Kalda. 

Standard Delivery (3-5 Working Days)

Next Day Delivery (1 Working Day)

*Local Next Delivery (1 Working Day)

Click and Collect

*To qualify for Local Next Day Delivery, you need to live within a 25 mile radius of WN4 9SB.

Return & Exchange Policy

Under the Consumer Contracts Regulations 2013, if you buy any products from us online, you have a ‘cooling-off’ period of 14 days from the day after receipt, during which time you can return the product to us and receive a full refund. This includes the original delivery charge (up to the cost of the basic delivery charge) but not the cost of returning the product. The refund of any delivery charges for the original product will be capped at our standard postage price.

Faulty Returns

 

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased.

Exchanges 

Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund. 

Refunds

If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund. If you paid using a card, please bring the same card with you as we will refund back onto your card.

Returns Process (Online)

Items purchased at www.kalda.co.uk can be returned via post subject to our return policy. . To return an item for a refund, check that your return meets our policy then follow these steps:

  1. Contact us via e-mail, phone or live chat.

  2. Pack the item(s) for return. Don't forget to include the return form, with all the fields completed.

  3. Once received, we'll process the refund and notify you via email. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.

If the item returned does not meet our Returns and Exchange Policy above your order will be sent back to you.

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